Contact Us / Business Hours View My Account Status Frequently Asked Questions Internet Security Shipping and Returns Directions Site Map   Charity and Fundraising Events Corporate Art Program Long Island Artists You can scroll through the entire list of questions and answers by looking down the page, or you can choose a general category of questions from the list shown below. If you have difficulty answering any questions, please contact us. Questions About: Our Company |  My Online Order |  Shipping and Returns Custom Framing |  Plaques |  Definitions of Art Terms Certificate of Authenticity |  Custom Orders   Questions About Long Island Picture Frame    How long have you been on the Web?  Does LIPF have a Showroom that we can Visit?  Will you Custom frame my Personal Item if I mail it to you?  How long does it take to have something Custom framed?  What if I am Not Happy with my Item when I receive it?  What Types of Payment do you accept?   Questions About My Online Order    What can I do if I’m Having Trouble Completing my online Order?  What is an “Order Status”?  What do the different Types of Statuses mean?  How do I check the “Order Status” of my Purchase?  How can I Track my Purchase?  Why does my Tracking Number comes back as Not Valid?     Questions About Shipping and Returns    How would my item be Shipped?  How do you Calculate the Shipping cost?  What is your Return Policy?  My item came Damaged. What do I do?  Do you Deliver?  Do you Ship to Alaska and Hawaii?  Do you Ship to PO, APO or FPO addresses?   Questions About Custom Framing    What is Matting?  Is Matting always necessary?  What does Acid Free mean?  What is an Acid Burn?  What is Foxing?  What is Conservation Framing?  What is Conservation Mounting?  What is Dry mounting?  What is Stretching?  What is a V-Groove?  What type of Glass is used?  What is a Shadowbox?  What thickness Mirror do you use?   Questions About Plaques    Can you custom Engrave any Plaque I want?   Definitions of Art Terms    What does Limited Edition mean?  What is a Serigraph?  What is a Gicleé?  What is a Lithograph?  What does Mixed Media mean?  What does Facsimile mean?  What is an Off Set Lithograph?  What does AP, EA & PP stand for?  What is an Edition?  What is Impressionism?  What is a Bas Relief?  What is an Etching?  What is a Woodcut?  What is the Framed Size?  What is the Medium?  What’s the difference between Print Size, Paper Size, and Image Size?   Questions About Certificate of Authenticity    Why is a Certificate of Authenticity (also known as a COA) important?  How do I know my item is Authentic?   Questions About Custom Orders    I have a Favorite Movie but its not listed on your site can you Create One for me?  I have a great Idea for a Piece that’s not on your web site how drop I let you guys know about it?       Q: How long have you been on the web? A: LIPF.com has been an active, ongoing effort to bring all our of custom made pictures together for viewing and online purchase since the month of July, 2003.       Q: Does LIPF have a showroom that we can visit? A: